FORTCALL — Contact Desk

Select a customer

Pick a record from the book to stage a call.

Idle

Customer Verification Standard Not started

No account detail may be disclosed until all three factors pass on this call.

Voice Language

Answer with no record. The agent finds out who is calling.

Idle

Simulate a known caller (optional)

Customer Verification Standard Not started

Fraud reports, PIN resets and published information need no verification. Balances, transactions and disputes do.